Measure outcomes & impact

If you’ve worked hard on a project or activity and you want to know how successful it’s been, there are lots of tools out there to help you find out!

There are online tools to collect data for you, or to measure the impact you’re having on your community, so you can show your funders just how great you are.

Sound like something you need? Read on to find out more!

Add your top tools and share your experience with others.

Here are some of our Community How To member's favourites to help you get started...

Outcomes Star

A suite of tools to support and measure change when working with people.
Nicola Wallace Dean, Project Manager for Starting Point Community Hub talks about how she has used the Outcomes Star as a tool for monitoring the change in participants attitudes on one of her communi


SurveyMonkey helps you create online surveys quickly and easily, making the process of collecting feedback incredibly simple.



SumAll is a really useful tool that allows you to track and monitor your social media accounts.

Google Analytics

Google Analytics is a powerful tool that enables you to see what is happening on your website or social media platforms. You can easily create reports to find out how many people are using your site what they are looking at and where they are coming from.
Vicky from UK online centres uses Google Analytics to get a view of how the organisation's websites are being used, and where improvements can be made. Here she tells us why it's so useful.

Google alerts

Google Alerts enables you to create email updates of the latest relevant Google results (web, news, etc.) based on your own queries.
Vicky from UK online centres recommends using Google Alerts to find out what others are saying about your organisation online, and to find out about what's happening that's relevant to you.


Blogger is (as the name implies!) an easy way to get going with a blog, whether for yourself, your organisation or even your community project.

Mohamed from Southern Housing Group talks about how they have used Blogger.



Coursera aims to give everyone access to world-class education from the best universities.


Twitter is a real-time information network that connects you to the latest stories, ideas, opinions and news about what you find interesting. Simply find the ones you find most compelling and follow the conversations.

Nicola Wallace-Dean is the centre manager for Starting Point in Stockport and found using Twitter an excellent way of recruiting and communicating with volunteers.



Pinterest allows groups and individuals to organise the images they like online, by pinning them on a virtual pin board.



A visual project management tool for goals and target setting.


Hootsuite is a great tool for organising and managing your multiple social media accounts.

Chris is Marketing and Communications Officer at UK online centres and uses Hootsuite to manage multiple social media accounts easily.


audioBoom is a simple way to share audio! Use on your mobile or your computer, and record interviews, music, radio shows and great for quick reporting, storytelling or quick tips on your website.
Saqib from Birmingham Settlement needed an easy way to record the impact of work on learners at their centre. Audioboo provided the answer particularly where learners were reluctant to appear on video!

QuickTapSurvey for iPad & Android Tablet


A user friendly mobile survey that lets you create surveys for your tablet quickly and easily. QuickTapSurvey collects opinions and information and collates data, for iPad & Android Tablet.


Helping you to listen to others, Wufoo will help you create online surveys. When you design a form with Wufoo, it automatically builds you a database, and collects your data in a way that makes it easy to understand and analyse. You can build tables, graphs and charts, surveys and securely share the results.

Sue Oxley and her team are based at a busy community centre in Doncaster. She’s always on the lookout for online tools that will save her time, and WuFoo does just that.


LinkedIn is a social media platform where you can connect with the people you do business with, and share your company updates through direct mes



Originally created to help teachers to quiz their students, ProProfs is a really handy way to send questionnaires or surveys to people's compu



Storify allows you to pool and present content from around the web (including tweets, Facebook posts, YouTube videos, news articles) about a particular topic.



If you're on social media you will already have a public Klout score, even if you don't have a Klout account.



Commonplace is a digital tool that collects the opinions of people who live, work, and frequent a neighbourhood as an evidence base to improve the local area.