Managing volunteers can be challenging, but Kim Wood of Blackpool Wyre & Fylde Council for Voluntary Service tells us how digital tools helped him crack it.
Why did you look for this tool in the first place? What did you need help with?
We have 20 volunteer Digital Champions who run three regular weekly sessions. Keeping track of who was doing what , where, with which group, was proving tricky. We used to have a paper chart on the wall in the office but with reduced support staff there wasn’t anybody to manage it properly, so it was pretty messy.
How did you find out about the tool?
I had no idea where to start so I did a Google search using ‘volunteer management tool’. There were five tools available online that were suitable so we decided to trial each of them.
What is this tool for?
Volunteer Spot is an online tool that’s very simple to use and fairly easy to set up - there are two sides to the tool, admin for the organiser and then the user side.
Why has this tool been useful to you?
You can set up ‘shifts’ for volunteers and send them invitations to sign up, see how many slots you have in your calendar, how many volunteers you will need for each session, how many volunteers have come forward as well as information on the volunteers - all in one place.
Is there any cost attached to using this tool?
There are plenty of features with the free package, although there is another level package to pay for and use as well, which is only £23 a year.
Are there any online tutorials available?
There’s a frequently asked questions section and you can contribute your own questions for a response. There are also video tutorials for you to follow, taking you through screenshots, step by step.
How long did it take you to set it up?
Not too long but you do need to have a little patience at first!